FAQs
Here are the Frequently Asked Questions (FAQs) for Zahra Traders, organized to help your customers find answers quickly.
Frequently Asked Questions (FAQs)
1. Ordering & Products
What types of clothing do you sell? We offer a wide range of apparel for the entire family, including newborns, kids (specializing in A-line and color-block frocks), and stylish collections for both men and women.
Do you have a size guide? Yes, size details are usually provided in the product description. If you are unsure about a size for your child or yourself, please contact our support team for assistance.
Are the colors in the photos accurate? We try our best to display the colors of our garments as accurately as possible. However, actual colors may vary slightly due to your screen settings or professional lighting.
2. Shipping & Delivery
Where do you deliver? Currently, we deliver all across Pakistan.
How much are the shipping charges? Shipping charges depend on your location and the weight of your order. You can see the final delivery cost at the checkout page.
How long will it take to get my order? * Major Cities: 2–3 working days.
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Other Areas: 4–6 working days.
Can I track my order? Yes! Once your order is shipped, we will send you a tracking number via SMS or Email so you can follow your parcel’s journey.
3. Payments
What payment methods do you accept? We primarily offer Cash on Delivery (COD), allowing you to pay at your doorstep. We may also accept bank transfers (please contact us for details).
4. Returns & Exchanges
What is your return policy? We accept returns within [Insert Days, e.g., 7 days] of delivery, provided the items are unused, unwashed, and still have their original tags and packaging.
How do I request an exchange? If you received a damaged item or the wrong size, please contact us on WhatsApp or Email within 24 hours of receiving the parcel with photos of the product.