Refund policy

Thank you for shopping at Zahra Traders. We value your business and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have [Insert Number, e.g., 7 or 14] calendar days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods or items with a limited shelf life.

  • Personal care or hygiene products.

  • Items on "Final Sale" or clearance.

  • Custom-made or personalized orders.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approved: If your return is approved, we will initiate a refund to your original method of payment (or via bank transfer/store credit).

  • Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies.

4. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If the return is due to an error on our part (e.g., wrong or defective item), Zahra Traders will cover the shipping costs.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at the details below with photos of the product and packaging. We will arrange for a replacement or a full refund at no extra cost to you.